A Note on Privacy

Most Canadian provinces, with the exception of British Columbia and Nova Scotia, allow health data to reside in the United States


Canada-based Providers

Jane

Cost: $74 monthly (base plan)
Privacy Compliance Advertised: HIPAA
Features (base plan): Email and SMS Reminders, File Sharing and Storage, Notes, Online Booking, Video Calling
Payment Processing: Yes
Security Advertised: Encryption (doesn't specify if end-to-end)
Install Required: No (runs in web browser)
Country of Origin: Canada
Other Notes: Website says that encrypted data typically bypasses Jane's servers altogether

Nous

Cost: Unknown. Must request a demo
Privacy Compliance Advertised: HIPAA, PHIPA
Features: Messaging, Group Sessions, Notes, Video Calling
Payment Processing: Yes
Security Advertised: Encryption (doesn't specify if end-to-end)
Install Required: No (runs in web browser)
Country of Origin: Canada
Other Notes: Advertises encrypted archiving of data

On-Call Health

Cost: Unknown. Must request a demo
Privacy Compliance Advertised: PHIPA, PIPEDA
Features (Basic Option): Appointment Scheduling, File Sharing and Storage, Messaging, Video Calling
Features (Premium): Appointment Scheduling, Intake and Assessment Forms, Notes
Payment Processing: Yes
Security Advertised: Encryption (doesn't specify if end-to-end), says video content is not recorded, minimal personal information required to use the system, patients are anonymous to company
Install Required: Unknown
Country of Origin: Canada
Other Notes: Advertises a regular 3rd party audit to ensure privacy obligations

VirtualCare (by ThinkResearch)

Cost: Unknown. Must request a demo
Privacy Compliance Advertised: HIPAA, PIPEDA
Features: Analytics, File Sharing and Storage, Messaging, Video Calling
Payment Processing: Unknown (says you can submit billing codes)
Security Advertised: Doesn't say
Install Required: Yes
Country of Origin: Canada
Other Notes: Partnership with Ontario Psychological Association to provide discounted rates during COVID pandemic


USA-based Providers

ChARM Telehealth

Cost: Unlimited free access until July 2020
Privacy Compliance Advertised: HIPAA
Features: Appointment Scheduling, Group Sessions, Notes, Video Calling
Payment Processing: Yes
Security Advertised: Encryption (doesn't specify if end-to-end)
Install Required: No (runs in web browser)
Country of Origin: USA
Other Notes: Providers can create compliance document and get patient consent before every telehealth session. Also supports local recording of telehealth session by provider

Doxy

Cost: Free (for basic version)
Privacy Compliance Advertised: HIPAA, GDPR, PHIPA, PIPEDA, HITECH
Basic (free) Features: Video Calling
Paid Features: Appointment Passcode, Email and SMS Reminders, Group Sessions, File Sharing and Storage, Screen Sharing
Payment Processing: Yes (for paid version)
Security Advertised: End-to-end encryption, meaning their servers cannot decrypt your data, patients are anonymous to company, no personal health information is collected by company, files shared with patients are not stored by company
Country of Origin: USA
Install Required: No (runs in web browser)
Other Notes: Automatic generation of a business associate agreement

TherapyNotes

Cost: $49 (US) monthly
Privacy Compliance Advertised: HIPAA
Features: Appointment Scheduling, Customizable Webpage for your Virtual Clinic, File Sharing and Storage
Payment Processing: Yes
Security Advertised: Encryption (doesn't specify if end-to-end)
Install Required: No (runs in web browser)
Country of Origin: USA
Other Notes: No video integration yet (expected in the summer)

VSee

Cost: $49 (US) monthly
Privacy Compliance Advertised: HIPAA
Features: Appointment Scheduling, Customizable Webpage for your Virtual Clinic, Intake and Assessment Forms, File Sharing and Storage, Video Calling
Payment Processing: Yes
Security Advertised: End-to-end encryption, meaning their servers cannot decrypt your data
Country of Origin: USA
Install Required: No (runs in web browser)
Other Notes: Automatic generation of a business associate agreement but for HIPAA compliance only